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Legal notices

These Legal Notices apply to your use of this web site irrespective of whether you have elected to click on the "Legal Notices" links which appear on the site. The links having been drawn to your attention, you are deemed to have notice of these Legal Notices.

Terms and Conditions

Our standard terms and conditions applicable to vehicle glass repair and replacement services are as follows:

  1. We shall perform, in accordance with the terms of this Agreement the repair and / or replacement of vehicle glass.
  2. Our contract is with you the motorist or owner of the vehicle. You agree to pay us the amount specified on the Advice Note (or in the case of cash or VAT registered customers the amount specified on the Cash / VAT invoice) for our services.
  3. If you have comprehensive car insurance you may be liable for the first portion of your claim (the "excess"). The exact amount of the excess will be specified in your insurance policy. Unless you have already paid the excess to us, you must pay the excess at the time of completion of the vehicle glass repair and / or the vehicle glass replacement unless we agree to invoice you separately.
  4. If you and your insurer or account operator have authorised us to do so we will seek payment of our fee directly from your insurer or account operator on your behalf and you hereby authorise us to do so. If, for what ever reason (including, for example, where we have indicated to you on behalf of the insurer that your claim will be paid by the insurer) your insurer or account operator refuses to pay, you will be liable for our fee.
  5. If there is no direct billing arrangement in place payment is due in advance unless otherwise agreed.
  6. If you or the company who owns the vehicle is registered for VAT, the VAT element of your bill is payable at the time of completion of your job unless we agree to invoice you separately.
  7. We always endeavour to ensure customer satisfaction however if there are aspects of our service you wish to complain about please telephone 0800 011 3896 or write to Customer Services, Autoglass®, 1 Priory Business Park, Cardington, Bedford, MK44 3US.
  8. You confirm that your vehicle has been inspected before any work has been undertaken by Autoglass® and the damage indicated on the diagram is correct.

Intellectual Property

The trading styles Belron logo, AUTOGLASS®, Autoglass logo, and WE FIT SAFETY AS STANDARD are trade marks or registered trade marks of Belron Hungary Kft. - Zug Branch and are licensed in the United Kingdom to Belron Uk Limited t/a Autoglass®.

The trading styles GLASS MEDIC® and Glass Medic logo are trade marks or registered trade marks of Belron Hungary Kft. - Zug Branch and are licensed in the United Kingdom to Belron Technical Limited and sub-licensed in the United Kingdom to Belron Uk Limited t/a Autoglass®. Note: Glass Medic is not a franchise operation.

All intellectual property rights in respect of the content of this site including but not limited to copyright and trademarks are reserved and, other than as strictly and necessarily required in order to access this site as a customer or prospective customer of Autoglass® no permission is given to reproduce or use any trademark or other intellectual property without the prior written consent of the owner of the intellectual property. It is not permitted to create a link to this website without our prior written consent.

Call Recording

As part of our quality control procedures we record all incoming and outgoing calls at our telephone control centre. This is to ensure that we meet - and are able to check that we have met - your precise requirements.

General

These Legal Notices are based upon the laws of England. English law shall apply to any issue or dispute arising.


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